Privacy Policy

StreamlineCX, Inc. (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using our platform you agree to the practices described here.

Information We Collect

We collect information you provide directly, including:

• Account information, your name, email address, phone number, company address, avatar photo and password (hashed) when you create an account.
• Order information, payment details processed securely through Stripe.
• Logo and artwork, files you upload for whitelabel branding of your portal.
• Communications, messages you send via our contact form or support channels.

We also collect certain information automatically when you use our service, such as your IP address, browser type, and pages visited, to help us improve the platform.

How We Use Your Information

We use the information we collect to:

• Create and manage your account and products you subscribe to on our platform.
• Send transactional emails such as ticket status updates, customer responses, escalations and invoices.
• Respond to your questions and support requests.
• Improve and personalize your experience on our platform.
• Comply with legal obligations.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties, ever. Your data belongs to you and is used solely to operate and improve the StreamlineCX service.

Third-Party Services

We work with a small number of trusted service providers who help us operate the platform. These partners process data on our behalf and are contractually required to protect it:

• Stripe, payment processing. We never store your full card details.
• Mailgun, transactional email delivery.
• Neon / PostgreSQL, secure database hosting.
• Anthropic, OpenAI, AI-powered issue resolution, response polishing features.

We do not share your personal information with advertisers or data brokers.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (for example, financial records related to billing payments received for taxes).

Your Rights

Depending on your location you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to or restrict certain types of processing.
• Receive a copy of your data in a portable format.

To exercise any of these rights, contact us at our contact page or email privacy@streamlinecx.com.

Cookies

We use essential cookies to keep you signed in and maintain your session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but doing so may affect the functionality of the platform.

Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. All data in transit is encrypted using TLS. Passwords are hashed and never stored in plain text.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For significant changes we will notify you by email or via an in-app notice. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please get in touch or write to us at privacy@streamlinecx.com.